Aluminium Awnings ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights, in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Aluminium Awnings is an outdoor-living contractor operating in Cape Town and the Western Cape. This policy applies to the website aluminiumawnings.co.za and to any personal information you share with us when requesting a quote, booking a site visit, or otherwise contacting us.
Registered entity: Ernaforce (Pty) Ltd. Email: hello@aawn.co.za.
2. Information we collect
We collect only the information we need to respond to you and deliver our services:
- Information you give us : your name, email address, phone number, suburb or site address, and any project details or messages you send when requesting a quote or contacting us.
- Information collected automatically : basic technical data such as your device type, browser, approximate location and how you use the site, gathered through cookies and similar technologies.
3. How we use your information
- To respond to your enquiries and prepare quotes.
- To arrange and conduct free site visits.
- To design, fabricate, install and support the products you order.
- To communicate with you about your project, including scheduling and follow-up.
- To improve our website and services.
- To send occasional updates or offers, only where you have agreed to receive them.
- To meet our legal, accounting and regulatory obligations.
4. Our lawful basis (POPIA)
We process your personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you, where we have a legitimate interest in running and improving our business, where we are required to by law, or where you have given consent. You may withdraw consent at any time.
5. Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings; some features of the site may not work as intended if you do.
6. Sharing your information
We do not sell your personal information. We may share it only where necessary with trusted service providers who help us operate (for example, hosting, email or installation partners), and where required by law or to protect our legal rights. Any third parties we use are expected to safeguard your information and use it only for the purposes we specify.
7. Security
We take reasonable, appropriate technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.
8. How long we keep it
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to honour guarantees, and to comply with our legal and accounting obligations, after which it is securely deleted or anonymised.
9. Your rights
Under POPIA you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or update information that is inaccurate or incomplete.
- Ask us to delete information where we are no longer entitled to keep it.
- Object to the processing of your information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator (see below).
To exercise any of these rights, email us at hello@aawn.co.za.
10. Information Officer
Our Information Officer is responsible for compliance with POPIA. You can reach them at hello@aawn.co.za or via the contact details on our contact page.
11. The Information Regulator
If you believe we have not handled your personal information lawfully, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
12. Links to other websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
13. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with the revised "last updated" date.
15. Contact us
For any questions about this policy or your personal information, email hello@aawn.co.za or visit our contact page.
This privacy policy is provided as a general template aligned with POPIA and should be reviewed by a qualified legal advisor, and the bracketed company details completed, before it is relied upon.