Our composite products are built to last and backed accordingly. Depending on the range and profile, your composite carries a 5, 10, 15 or 25-year product guarantee , and every profile is independently tested to perform in the application it's designed for. Here's exactly what that means, what it covers, and how it works.
25Year
Beam Air solid composite, premium profiles
15Year
Beam Air solid composite, standard profiles
10Year
Beam Pro hybrid aluminium-core composite finish
2Year
Workmanship guarantee on every install
Guarantee by range
| Range | Build | Guarantee |
| Beam Air | Solid composite beams, handrails & posts | 15–25-year by profile |
| Beam Pro | Hybrid aluminium-core composite beams | 10-year composite finish |
All terms below apply to every range above. The exact guarantee for your selected products is confirmed in writing on your quote.
Each profile is engineered for a specific function, and the guarantee that applies depends on the profile you choose. We'll always confirm the exact term for your selected products in writing on your quote.
Independently tested
We don't ask you to take our word for it. Our composite profiles are independently tested and certified by SGS , the world's leading inspection, testing and verification company and the global benchmark for product quality and integrity. Our profiles are certified 100% compliant with the international standards for the applications they're designed for.
What the guarantee covers
- The product is guaranteed against manufacturing defects for the term that applies to that profile, valid from the date of purchase.
- The guarantee applies as long as the product is installed according to its specific installation requirements and used for its intended application.
- Profiles may carry their guarantee across more than one application (for example, a beam profile used over a pergola can also be used for a screen or soffit) provided the supporting framework and fixing requirements for that profile are met.
What it doesn't cover
- Products used for an application they are not designed or intended for.
- Products that have not been installed to specification (correct framework, fixing and support spacing).
- Damage from misuse, accidental damage, or failure to follow the care & cleaning guide (for example, dragging concrete objects or using solvents).
- The guarantee covers replacement of the affected profile, not the cost of re-installation.
Installation requirements
Correct support is the single most important factor in a long-lasting composite installation, and it's a condition of the guarantee:
Beams must be installed within the maximum span for the profile and size selected, and fixed to a sound supporting structure. Hollow solid-composite profiles take the specified steel inserts where longer spans are required. If you're ever unsure, ask us and we'll gladly advise.
How a claim works
- Email us with the details and photos of the issue.
- We'll have a plan of action in place within 72 hours.
- We carry out a site inspection to assess the situation before any product is replaced.
- Where a valid claim is upheld, we replace the affected profile.
Supply-only & supply-and-install
We offer both supply-only and full supply-and-install. On a turnkey supply-and-install project we take responsibility for the entire composite scope, from materials to workmanship to after-sales service. When we supply only, your products carry their full product guarantee provided they're installed to specification by a competent installer.
General terms
- Every project is custom-built, so all quotes are project-specific and valid for the period stated on the quote.
- Colour and grain vary naturally between batches and over time as the surface mellows. This is a characteristic of a natural-look product, not a defect.
- Lead times, deposits and payment terms are set out on your individual quote.
- This guarantee is offered in addition to, and does not affect, your rights under the Consumer Protection Act.